Mediation in educational setting

There are conflicts both in the areas of public education and in the educational context.

Of course, conflicts depend on the situation. But there are no conflicts without people who perceive something as conflicting. Thus, conflicts are as complex as the people who perceive situations as conflicts.


Creche, Kindergarten, Day Care Centre, Schools 

Different views on education bring parties into conversation when there is a common point of intersection: e.g. the child. Conflicts or a sense of conflict do not only exist

  • between kindergarten or school children and educators or teachers,
  • but also between parents on the one hand and educators and teachers on the other.

Of course there is help from the social workers or youth welfare office. But both have neither the know-how of a dispute settlement nor the corresponding capacities for mediation.

Madiation helps if at least one party perceives a conflict regarding

  • how another person treats the child or feels the child is being treated (e.g. being hurtful, unfair to other children or contradicting their own values ​​(bullying, etc.)),
  • the manner of communication between you and the other party as inadequate, opaque or hurtful or
  • sees the lack of implementation of agreements.

Dual Apprenticeships 

In Germany there are so-called dual training programs as a form of an apprenticeship (not only apprenticeships, but also​​dual study programmes might have that structure).

These have a special form:

In the case of an apprenticeship, the trainee assumes a kind of intermediate role.

  • A pupil (in school)
  • An employee (in their work place)

For mediation this means that a kind of hybrid mediation (different areas of mediation within a mediation setting) may have to take place in which the trainee is confronted on the one hand with the school and on the other hand with the company they work in. Should the trainee receive support from a measure, e.g. ABH (Training Accompanying Aid - German: Ausbildungsbegleitende Hilfen), they might also be involved in finding a solution to the conflict at hand.

Since the trainee is usually underage there are also other points playing a part since underage people are protected  more than adult employees.


Academic Context

When compared to kindergarten and school, conflicts in the academic field are usually not concentrated around a third person, e.g. B. the child. The person who experiences the conflict feels primarily and directly cheated of their own needs. In this case the conflicts mostly exist

  • between students and lecturers,
  • between graduates and supervisors
  • between academic staff and
  • between academic staff and the respective supervisors

The conflicts include, to name just the most common:

  • Assessment / grading of scientific work,
  • Discrepancy regarding the expectation of the procedure, the content or the extent of the scientific work,
  • Discrimination (gender, ethnicity, educational background, age, etc.),
  • sexual assault.


Other areas in education and training

Furthermore, conflicts in the educational sector also include disputes

  • between educators,
  • between educators, management and office workers,
  • between teachers,
  • between teachers and management, principal and office workers,
  • between teaching / research and administrative staff

Since it is not only a question of divergences that affect training, educational, teaching and research methods, but also institutional administration and policy, conflicts in the area of ​​upbringing and education overlap with those in the company-internal area.

Some of the conflicts concern

  • Exploitation of research content in published work or work to be published
  • mobbing
  • Discrepancies between the expectations of the cooperation and the prioritization between the administrative and content-related procedures of an institution.